Refund Policy

From this perspective, refund policies are a legally binding document that serves to establish the legal relationship between the company and its customers regarding how and whether they will be refunded. Online retailers selling products are sometimes required (depending on local laws and regulations) to make their product return and refund policies publicly available. In some jurisdictions, this is required to maintain compliance with consumer protection laws. They can also help defend against legal claims from customers dissatisfied with the products they purchased.